A direct route when the report needs a human.

Product contact

For report access, payment questions, privacy requests, suspected scanner errors, or responsible disclosure of a security issue, contact William Lake through the LinkedIn profile below. Include the website that was scanned and a short description of the issue. Do not post a Stripe Checkout session link, card information, passwords, private website addresses, or other confidential material in a public LinkedIn comment.

LinkedIn is currently the official public contact channel for Intmark Signal. Intmark does not advertise a support email address, telephone number, or postal support desk. This page and the matching organisation data are maintained so buyers, crawlers, and payment customers can verify the same contact route.

Before reporting a scan problem

Signal reads the public response available at the time of the run. A website can return different content according to location, bot protection, hosting state, redirects, consent tools, or whether JavaScript is required. Check that the submitted address loads publicly, does not require a login, and permits ordinary crawlers. A report may also change after the website is redeployed or its DNS and caching layers update.

Useful problem reports identify the affected check, the public page where the expected evidence appears, and whether the page requires JavaScript. Intmark can then distinguish a crawler defect from a genuine difference between browser-rendered content and initial HTML.

Payments and report access

Stripe processes the one-time A$49 payment and returns the buyer to a private report URL. Intmark does not receive full card details. Keep the returned report link private because it provides receipt-backed access to the purchased website report. If the browser is closed before the return completes, provide the approximate purchase time and website through the contact route so the transaction can be investigated.

Nothing in the product terms excludes consumer rights that cannot lawfully be excluded under the Australian Consumer Law. The complete conditions are available on the Terms page, and information about data handling is available on the Privacy page.

Run another report

The free scan can be used before purchasing to confirm that the target homepage is reachable and to reveal six representative signals plus the number of failures among the locked checks. Each full purchase applies to the website submitted during Checkout and creates a fresh point-in-time result.